Compassionate Oncology Front Desk Specialist

The START Center for Cancer Care; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The START Center for Cancer Care in San Antonio, TX is seeking a Patient Services Representative to manage front desk operations, patient check-ins, scheduling, and insurance verification in a fast-paced oncology office.

The ideal candidate will have a professional demeanor, strong customer service and communication skills, and the ability to multitask while maintaining patient confidentiality and HIPAA compliance. Onsite position with a compassionate, patient-focused approach.

Qualifications

• High school diploma or equivalent required.
• Prior experience in a medical office, particularly in oncology or healthcare setting, is preferred.
• Familiarity with medical terminology, particularly in oncology, is a plus.
• Knowledge of medical office software, scheduling systems, and electronic health records (EHR) systems.
• Strong customer service skills with the ability to handle sensitive patient information with confidentiality and professionalism.
• Excellent communication skills, both verbal and written.
• Ability to multitask, manage time efficiently, and stay organized in a fast-paced environment.
• Compassionate, patient-focused, and dedicated to delivering a positive experience for patients.

Responsibilities

• Patient Check-In and Check-Out: Greet patients and visitors with a warm and welcoming attitude; verify demographic and insurance information.
• Insurance Verification & Billing Support: Verify insurance coverage, obtain pre-authorizations, collect co-pays and other financial information, assist with accurate data entry for billing.
• Patient Records Management: Maintain and update patient records; ensure confidentiality and HIPAA compliance.
• Communication & Coordination: Answer calls, address inquiries, direct to appropriate department, liaise between patients, oncologists, and staff.
• Customer Service: Ensure a positive patient experience; address concerns with empathy and professionalism; assist with patient education on procedures, insurance, and services.
• General Office Operations: Keep front desk and waiting area organized; order supplies; assist with other administrative tasks as directed by the Office Manager.

Skills

Customer service

Communication skills

Multitasking

Organization

Compassionate care

Education

High school diploma or equivalent

Tools

EHR systems

Job description

The START Center for Cancer Care in San Antonio, TX is seeking a Patient Services Representative to manage front desk operations, patient check-ins, scheduling, and insurance verification in a fast-paced oncology office.

The ideal candidate will have a professional demeanor, strong customer service and communication skills, and the ability to multitask while maintaining patient confidentiality and HIPAA compliance. Onsite position with a compassionate, patient-focused approach.