Medical Receptionist - Brain & Spine Chelsea

Trinity Health Corp.; Chelsea (MA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive culture

Meaningful work

Mission-driven organization

Job summary

Trinity Health IHA Medical Group in Chelsea, MA is seeking a Medical Receptionist to greet patients, verify registration and insurance, schedule appointments, and support day-to-day front desk operations.

You will answer phones, collect payments, assist with MyChart, maintain records, and collaborate with providers to ensure a positive patient experience. The role offers day-shift, full-time hours and opportunities for growth within a mission-driven organization.

Qualifications

• High school diploma or GED required.
• Coursework in insurance or billing preferred.
• No licensure required.
• 1–2 years in medical office or customer service preferred.

Responsibilities

• Welcome patients and visitors with professionalism.
• Check in patients and verify registration and insurance.
• Schedule, confirm, and reschedule appointments.
• Answer phones and route messages.
• Collect payments and support billing.
• Assist with MyChart support and patient communications.
• Maintain patient records and day-to-day operations.
• Collaborate with providers to ensure a smooth patient experience.
• Oversee daily work queues.
• Support collection efforts as needed.
• Handle moderate billing issues with patients.

Skills

Customer service

Medical office experience

Scheduling

Insurance verification

Billing support

Communication

Education

High School Diploma or GED

Tools

MyChart

Job description

Employment Type: Full time Shift: Day Shift Description: Medical Receptionist

What You'll Do:

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversees daily work queues.
• Serves and Collections Advocate.
• Handles moderate billing issues with patients.

General Requirements:

• EDUCATION: High School Diploma or GED. Course work in insurance/billing, medical practice education or seminars are preferred, but not required.
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: 1-2 years of experience in a medical or physician office or customer service environment preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.