Compassionate Long-Term Care Admissions Specialist

Victorian Post Acute; San Francisco (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Victorian Post Acute in San Francisco, CA is seeking an Admissions Assistant to warmly welcome prospective residents and coordinate the intake process with the Admissions Coordinator and care teams. The role requires strong communication, organization, and knowledge of admissions, insurance verification, and health records.

You will handle tours, documentation, and cross-department collaboration to ensure a smooth transition for residents and families.

Qualifications

• Prior experience in admissions, healthcare, or long-term care setting strongly preferred.
• Knowledge of Medicare, Medicaid, and insurance verification processes.
• Excellent communication, interpersonal, and customer service skills; strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and electronic health record (EHR) systems.
• Ability to handle sensitive information with confidentiality and professionalism.

Responsibilities

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.
• Support marketing and outreach efforts as needed.

Skills

Admissions experience

Healthcare knowledge

Communication skills

Organizational skills

EHR familiarity

Microsoft Office

Tools

EHR systems

Microsoft Office

Job description

Victorian Post Acute in San Francisco, CA is seeking an Admissions Assistant to warmly welcome prospective residents and coordinate the intake process with the Admissions Coordinator and care teams. The role requires strong communication, organization, and knowledge of admissions, insurance verification, and health records.

You will handle tours, documentation, and cross-department collaboration to ensure a smooth transition for residents and families.