Compassionate Inside Sales Pro – Pre-Need & Final Arrangements

sci; Annandale (VA); On-site; USD 50,000 - 100,000; Full time

Job summary

SCI in Annandale, VA is seeking a Family Service Counselor to serve families by arranging at-need and pre-need cemetery plans, while delivering personalized service and driving revenue for the location.

You will generate leads, build trust-based relationships with families, and collaborate with funeral directors and staff to ensure high-quality service. Strong communication and empathy are essential.

Qualifications

• High school diploma or equivalent; additional college credits preferred.
• 1-2 years of customer service or sales experience preferred.
• Must pass internal presentation certification within 30 days of hire.
• Willing to work evenings/weekends and travel as needed.

Responsibilities

• Lead Generation: prospect daily, obtain referrals, network, present to families, track activity to stay productive.
• Build Relationships with Families: respond to inquiries, listen, understand needs, provide solutions, maintain contact for satisfaction.
• Teamwork: collaborate with funeral directors, location managers, and staff to ensure seamless, high-quality service, and share family concerns.

Skills

Empathy

Customer service

Communication skills

Presentation skills

Scheduling flexibility

Education

High school diploma or equivalent

1-2 years of college

Tools

Driver's license

Insurance license (if required)

Basic computer skills

Job description

SCI in Annandale, VA is seeking a Family Service Counselor to serve families by arranging at-need and pre-need cemetery plans, while delivering personalized service and driving revenue for the location.

You will generate leads, build trust-based relationships with families, and collaborate with funeral directors and staff to ensure high-quality service. Strong communication and empathy are essential.