Inside Sales: Family Service Counselor (Pre-Need)

sci; Sandston (VA); On-site; USD 50,000 - 100,000; Full time

Job summary

SCI in Sandston, Virginia is seeking a Family Service Counselor to assist client families with at-need cemetery arrangements and pre-need planning. The role emphasizes personalized service while contributing to revenue and serving as the primary contact for families.

Responsibilities include lead generation, building relationships, addressing inquiries, maintaining contact with families, and coordinating with funeral directors and staff to ensure high-quality service.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or equivalent education and experience.
• 1-2 years of customer service or sales experience preferred.
• Current driver''s license with acceptable driving record.
• Insurance license if required by state/province law.

Responsibilities

• Prospect for leads and generate referrals.
• Explain and present to families served and referred families.
• Attend to client inquiries in timely, respectful and professional manner.
• Build trust-based relationships to earn referrals for future protection.
• Collaborate with funeral directors and staff for seamless service.
• Prepare for all appointments with attention to detail and follow through on requests.

Skills

Customer service

Sales

Empathy

Communication

Time management

Computer skills

Education

High school diploma or equivalent

1-2 years of college or equivalent

Job description

SCI in Sandston, Virginia is seeking a Family Service Counselor to assist client families with at-need cemetery arrangements and pre-need planning. The role emphasizes personalized service while contributing to revenue and serving as the primary contact for families.

Responsibilities include lead generation, building relationships, addressing inquiries, maintaining contact with families, and coordinating with funeral directors and staff to ensure high-quality service.