Compassionate Inside Sales Pro for Family Services

Roman Catholic Diocese of Phoenix; Avondale (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Catholic Cemeteries and Funeral Homes in Avondale, AZ, seeks an Inside Sales Professional (Family Service Counselor) to serve families with at need and preneed cemetery arrangements, and to present our funeral preneed insurance program.

You will follow up with families, handle calls and inquiries, and coordinate between families and the funeral home to ensure seamless service, while educating about Catholic preneed services.

Qualifications

• Bachelor’s degree from an accredited institution is preferred.
• Three years cemetery or funeral industry experience is acceptable.
• Licensed for funeral insurance sales in the state of Arizona required.

Responsibilities

• Assist families in making at-need cemetery arrangements, including burial space selection and memorial design.
• Follow up with at-need families and offer preneed services.
• Field incoming calls and internet inquiries from preneed and at-need families.
• Respond to complaints per policies and procedures.
• Refer families needing bereavement services to Crosier Fathers and Brothers.
• Attend graveside services for families served.
• Serve as primary liaison between family and funeral home to ensure seamless service.
• Educate families on the importance of preneed Catholic services.

Skills

Communication skills

Team player

Detail oriented

Organizational skills

Strong work ethic

Positive attitude

Flexible

Bilingual

Education

Bachelor’s degree (preferred)

Tools

Microsoft Office (Word, Excel, Outlook)

Gmail/Google Mail

Job description

Catholic Cemeteries and Funeral Homes in Avondale, AZ, seeks an Inside Sales Professional (Family Service Counselor) to serve families with at need and preneed cemetery arrangements, and to present our funeral preneed insurance program.

You will follow up with families, handle calls and inquiries, and coordinate between families and the funeral home to ensure seamless service, while educating about Catholic preneed services.