Compassionate Inside Sales Counselor | Family Services

Carriage Services; Rockwall (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Commission-based pay

Benefits package

Flexible schedule

Leads provided

Training provided

Job summary

Carriage Services seeks a compassionate Family Service Counselor to guide families through pre-need and at-need planning. This inside sales role offers commission-based pay with uncapped earnings, supported by a steady stream of leads and a strong brand presence.

You'll educate families about funeral and cemetery arrangements, meet with clients, follow up, and maintain your sales pipeline while upholding empathy, integrity, and service excellence.

Qualifications

• Compassionate, patient and service-minded.
• Coachable, goal-oriented, and motivated by both mission and results.
• Strong communicator with the ability to guide families through sensitive decisions.
• Organized and able to work independently.
• Comfortable with a consultative sales environment.
• Prior sales experience is helpful but not required – we provide training.
• May require the possession (or ability to obtain) an insurance license as required by applicable law.
• Must have a valid driver’s license and reliable transportation.
• Bilingual speaking a plus

Responsibilities

• Educate families about the benefits of pre-planning funeral and cemetery arrangements.
• Meet with at-need families (partnering with a licensed funeral director) to assist with service and cemetery selections.
• Conduct follow-up calls, outreach, and relationship building within the community.
• Maintain accurate records and manage your sales pipeline.
• Represent the funeral home and cemetery with empathy, integrity, and professionalism - Honesty, Integrity, and Service Excellence are at the heart of all we do.
• Participate in community events, presentations, and workshops.
• Work collaboratively with Family Service, Funeral Directors, Cemetery Grounds, and Leadership Teams

Skills

Compassionate

Patient

Service-minded

Coachable

Goal-oriented

Strong communicator

Independent

Consultative selling

Bilingual

Job description

Carriage Services seeks a compassionate Family Service Counselor to guide families through pre-need and at-need planning. This inside sales role offers commission-based pay with uncapped earnings, supported by a steady stream of leads and a strong brand presence.

You'll educate families about funeral and cemetery arrangements, meet with clients, follow up, and maintain your sales pipeline while upholding empathy, integrity, and service excellence.