Compassionate Inside Sales Counselor - Pre-Need & Aftercare

Service Corporation International; Riverside (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts (healthcare

Health Savings Account with Company

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

Voluntary Accidental Death or Dismembe

401(k) Retirement Savings Plan with  

Job summary

Service Corporation International in Riverside, CA seeks a Family Service Counselor to assist client families with cemetery arrangements and pre-need plans. You will generate leads, present options, and coordinate with funeral directors to deliver compassionate, personalized service.

You will build trust-based relationships, handle inquiries promptly, and help families plan for the future while contributing to revenue and customer satisfaction. Evening/weekend availability required.

Qualifications

• High school diploma or equivalent; 1-2 years of college or equivalent.
• Customer service or sales experience preferred.
• Ability to obtain and maintain an insurance license if required by state.

Responsibilities

• Lead generation and prospecting for new families daily.
• Explain and present funeral and pre-need options to families.
• Network and build community relationships with local groups.
• Respond to inquiries promptly with empathy and professionalism.
• Prepare for appointments and coordinate with other SCI staff.
• Build trust-based relationships to encourage referrals.

Skills

Lead generation

Customer service

Sales

Presentation skills

Communication

Networking

Empathy

Education

High school diploma or equivalent

Some college (1-2 years)

Job description

Service Corporation International in Riverside, CA seeks a Family Service Counselor to assist client families with cemetery arrangements and pre-need plans. You will generate leads, present options, and coordinate with funeral directors to deliver compassionate, personalized service.

You will build trust-based relationships, handle inquiries promptly, and help families plan for the future while contributing to revenue and customer satisfaction. Evening/weekend availability required.