Compassionate Inbound Call Specialist — Growth & Benefits

MTM, Inc; Norton (VA); On-site; USD 48,216,000 - 57,859,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) with match

FSA/HSA

Wellness program

Paid time off

Birthday holiday

Maternity/paternity leave

Education reimbursement

Perks discount program

Career development

Job summary

MTM Health is hiring Customer Care Representatives to join our Norton, VA office. You will handle inbound calls from members, clients, and facilities with a focus on empathy and accuracy, handling 60–80 calls daily and growing with experience.

On-site role with 7:30pm-6:00am or 9:30pm-6:00am shifts. Competitive hourly pay, plus weekend and shift differentials, and a comprehensive benefits package.

Qualifications

• Must be able to work on-site at our Norton, VA office.
• 1 year of call center experience.
• 6 months of customer service experience.
• Basic typing and computer skills with strong navigation abilities.

Responsibilities

• Handle inbound calls from members, clients, and facilities.
• Take on 60–80 calls per day (Mondays may see higher volume).
• Support callers with empathy, accuracy, and efficiency.
• Increase task complexity as your skills grow.

Skills

Call center experience

Customer service

Typing

Computer skills

Job description

MTM Health is hiring Customer Care Representatives to join our Norton, VA office. You will handle inbound calls from members, clients, and facilities with a focus on empathy and accuracy, handling 60–80 calls daily and growing with experience.

On-site role with 7:30pm-6:00am or 9:30pm-6:00am shifts. Competitive hourly pay, plus weekend and shift differentials, and a comprehensive benefits package.