Onsite Customer Care Specialist — Growth & Perks

MTM, Inc; Norton (VA); On-site; USD 46,838,000 - 53,726,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life and disability coverage

401(k) with company match

FSA/HSA plans

Job summary

MTM Health is hiring on-site Customer Care Representatives in Norton, VA. The role handles inbound calls from members, clients, and facilities, averaging 60-80 calls per day with potential higher volume on Mondays. Requires 1 year call center experience and 6 months customer service, plus basic typing and navigation skills.

Hourly rate is $17.00, with extra pay for evening, weekend, and overnight shifts. MTM Health offers comprehensive benefits and a strong Total Rewards program to support you

Qualifications

• Must be able to work on-site at our Norton, VA office.
• 1 year of call center experience.
• 6 months of customer service experience.
• Basic typing and computer skills with strong navigation abilities.

Responsibilities

• Handle inbound calls from members, clients, and facilities.
• Take on 60-80 calls per day (Mondays may see higher volume).
• Support callers with empathy, accuracy, and efficiency.
• Increase task complexity as your skills grow.

Skills

Typing

Computer skills

Navigation skills

Job description

MTM Health is hiring on-site Customer Care Representatives in Norton, VA. The role handles inbound calls from members, clients, and facilities, averaging 60-80 calls per day with potential higher volume on Mondays. Requires 1 year call center experience and 6 months customer service, plus basic typing and navigation skills.

Hourly rate is $17.00, with extra pay for evening, weekend, and overnight shifts. MTM Health offers comprehensive benefits and a strong Total Rewards program to support you