Customer Care Representative (Overnight - 3rd shift) - On Site

MTM, Inc; Norton (VA); On-site; USD 48,216,000 - 57,859,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) with match

FSA/HSA

Wellness program

Paid time off

Birthday holiday

Maternity/paternity leave

Education reimbursement

Perks discount program

Career development

Job summary

MTM Health is hiring Customer Care Representatives to join our Norton, VA office. You will handle inbound calls from members, clients, and facilities with a focus on empathy and accuracy, handling 60–80 calls daily and growing with experience.

On-site role with 7:30pm-6:00am or 9:30pm-6:00am shifts. Competitive hourly pay, plus weekend and shift differentials, and a comprehensive benefits package.

Qualifications

• Must be able to work on-site at our Norton, VA office.
• 1 year of call center experience.
• 6 months of customer service experience.
• Basic typing and computer skills with strong navigation abilities.

Responsibilities

• Handle inbound calls from members, clients, and facilities.
• Take on 60–80 calls per day (Mondays may see higher volume).
• Support callers with empathy, accuracy, and efficiency.
• Increase task complexity as your skills grow.

Skills

Call center experience

Customer service

Typing

Computer skills

Job description

Join Our Team at MTM Health!

At MTM Health, it’s more than transportation—it’s personal. We believe every passenger deserves compassion, dignity, and exceptional service. To make that happen, we’re looking for passionate, driven individuals who want to make a real difference in the lives of those we serve. As part of our growing team, your work will directly impact the communities around you by helping remove barriers to care and improving quality of life. Our culture thrives on innovation, collaboration, and growth—giving you room to advance, contribute, and shape the future of our industry.

Why Choose MTM Health?

Make a meaningful impact every day Join a team that values your voice, ideas, and contributions Be part of a company that consistently exceeds NCQA standards for customer service Enjoy a supportive environment, including multilingual assistance available 24/7, 365 days a year

Now Hiring: Customer Care Representatives

Location: Onsite - Norton, VA

Hourly Rate: $17.00/hr + 2nd shift ($1/hr) and 3rd shift ($2.50/hr) differentials for those time periods. (Also, extra pay for weekend shifts)

Shifts: 7:30pm-6:00am OR 9:30pm-6:00am

What Will Your Job Look Like?

• Handle inbound calls from members, clients, and facilities
• Take on 60–80 calls per day (Mondays may see higher volume)
• Support callers with empathy, accuracy, and efficiency
• Increase task complexity as your skills grow

What You’ll Need:

• Must be able to work on-site at our Norton, VA office
• 1 year of call center experience
• 6 months of customer service experience
• Basic typing and computer skills with strong navigation abilities

Benefits Without Barriers

• Health, dental, and vision insurance
• Life and disability coverage
• 401(k) with company match
• FSA and HSA plans
• Wellness programs with incentives
• Voluntary and ancillary benefits
• Additional Perks Pay on Demand
• Paid time off + holiday pay
• Birthday holiday
• Maternity/paternity leave
• Continuing education reimbursement
• MTM Perks discount program
• Career development and advancement opportunities

MTM Health is Proud to Be an Equal Opportunity Employer

We welcome diversity and celebrate the unique perspectives each candidate brings. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.

#Indeed

About Us

MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.

Our Five Core Values

• Respect Individuals
• Collaborate to Innovate
• Deliver Value
• Align with Clients
• Act with Integrity

Your Potential. Our Mission. At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. With consistent Top Workplace and Best Place to Work awards, plus honors for Healthiest Employers, Diversity and Inclusion, Women in Leadership, and top-tier training programs, we’re recognized for creating a culture that empowers you to thrive, innovate, and lead with impact.

Benefits without Barriers

To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

• Limitless Growth Opportunities At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible.
• Art of Client Communication
• Cornerstone Program
• Bench Program
• Tech Bench Program
• Continuous Education Reimbursement