Customer Care Representative - On Site

MTM, Inc; Norton (VA); On-site; USD 46,838,000 - 53,726,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life and disability coverage

401(k) with company match

FSA/HSA plans

Job summary

MTM Health is hiring on-site Customer Care Representatives in Norton, VA. The role handles inbound calls from members, clients, and facilities, averaging 60-80 calls per day with potential higher volume on Mondays. Requires 1 year call center experience and 6 months customer service, plus basic typing and navigation skills.

Hourly rate is $17.00, with extra pay for evening, weekend, and overnight shifts. MTM Health offers comprehensive benefits and a strong Total Rewards program to support you

Qualifications

• Must be able to work on-site at our Norton, VA office.
• 1 year of call center experience.
• 6 months of customer service experience.
• Basic typing and computer skills with strong navigation abilities.

Responsibilities

• Handle inbound calls from members, clients, and facilities.
• Take on 60-80 calls per day (Mondays may see higher volume).
• Support callers with empathy, accuracy, and efficiency.
• Increase task complexity as your skills grow.

Skills

Typing

Computer skills

Navigation skills

Job description

Now Hiring: Customer Care Representatives

Location: Onsite - Norton, VA

Hourly Rate: $17.00 (Extra pay for evening, weekend and overnight shifts)

What Will Your Job Look Like?

Our Customer Care Representatives are the frontline ambassadors of MTM Health. In this role, you’ll:

• Handle inbound calls from members, clients, and facilities
• Take on 60-80 calls per day (Mondays may see higher volume)
• Support callers with empathy, accuracy, and efficiency
• Increase task complexity as your skills grow

What You'll Need:

• Must be able to work on-site at our Norton, VA office
• 1 year of call center experience
• 6 months of customer service experience
• Basic typing and computer skills with strong navigation abilities

Benefits Without Barriers

Our Total Rewards program goes beyond a paycheck. We provide benefits designed to support you and your family, including:

• Health, dental, and vision insurance
• Life and disability coverage
• 401(k) with company match
• FSA and HSA plans
• Wellness programs with incentives
• Voluntary and ancillary benefits

Additional Perks

• Pay on Demand
• Paid time off + holiday pay
• Birthday holiday
• Maternity/paternity leave
• Continuing education reimbursement
• MTM Perks discount program
• Career development and advancement opportunities

MTM Health is Proud to Be an Equal Opportunity Employer

We welcome diversity and celebrate the unique perspectives each candidate brings. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.

About Us

MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks. MTM Health's five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals:

• Respect Individuals
• Collaborate to Innovate
• Deliver Value
• Align with Clients
• Act with Integrity

Our Mission. At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. With consistent Top Workplace and Best Place to Work awards, plus honors for Healthiest Employers, Diversity and Inclusion, Women in Leadership, and top-tier training programs, we’re recognized for creating a culture that empowers you to thrive, innovate, and lead with impact.

Career Development

We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team.

Benefits without Barriers

To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

Limitless Growth Opportunities

At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible.

• Art of Client Communication
• Cornerstone Program
• Bench Program
• Tech Bench Program
• Continuous Education Reimbursement