Compassionate Hospice Scheduling Specialist

Heart to Heart Hospice; Flint (MI); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Heart to Heart Hospice is seeking a Hospice Aide Scheduler/Coordinator to organize and coordinate patient visits with clinical staff. You will manage schedules using EMR, align visits with care plans, and collaborate with the Patient Care Manager to resolve issues promptly.

The role emphasizes strong communication, organization, and reliability. A CNA or hospice aide background is preferred, with licensing and transportation requirements noted.

Qualifications

• High School Diploma preferred.
• ,
• CHPNA certification a plus
• Experience with EMR a plus
• Licensure: CNA preferred
• At least one year experience as a Hospice Aide or Nursing Assistant in relevant settings; one year as an aide scheduler preferred
• Demonstrates good communication, interpersonal, negotiation and public relations skills
• Demonstrates organization, assertiveness, flexibility, cooperation in performing job responsibilities
• Must have current driver's license
• Must have reliable transportation and provide ongoing valid auto liability insurance

Responsibilities

• Utilize the EMR system to schedule clinical staff patient visits
• Schedule patient visits according to care plans and staff availability
• Confer with Patient Care Manager/Clinical Supervisor on problems and complaints timely
• Update and maintain schedules throughout the day
• Provide staffing scheduling for sick leave, vacations, etc.
• Verify documentation of visits, frequency and duration
• Schedule new patients and coordinate with Admissions/Intake
• Ensure visits are entered timely
• Order and maintain patient supply inventory
• Notify PCM for issues with frequency or missed visits
• Oversee punctuality and reliability of staff
• Communicate with PCM about tardiness and unplanned calls
• Timely submission of all documentation
• Conduct business ethically
• Perform other duties as required
• Ensure compliance with laws and policies

Skills

Communication skills

Interpersonal skills

Public relations

Negotiation

Organization

Assertiveness

Flexibility

Cooperation

Driver's license

Reliable transportation

Education

High school diploma preferred

CNA preferred

Nurse aide program/competency

CHPNA certification a plus

Experience with EMR

Tools

EMR software

Job description

Heart to Heart Hospice is seeking a Hospice Aide Scheduler/Coordinator to organize and coordinate patient visits with clinical staff. You will manage schedules using EMR, align visits with care plans, and collaborate with the Patient Care Manager to resolve issues promptly.

The role emphasizes strong communication, organization, and reliability. A CNA or hospice aide background is preferred, with licensing and transportation requirements noted.