Hospice Aide Scheduler

Ovation Hospice; Bountiful (UT); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

PTO

Health insurance

401(k) plan

Mileage stipend

Phone stipend

Career growth

Team environment

Job summary

Ovation Hospice is seeking a compassionate Hospice Aide Scheduler to coordinate hospice aide visits and maintain schedules aligned with patient needs and staff availability.

The ideal candidate will manage daily and weekly schedules, match aides to patients, and communicate changes to families and staff while preserving confidentiality and patient-focused care.

Qualifications

• Excellent organizational and time-management skills.
• Strong attention to detail.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer-service skills.
• Ability to stay calm and solution-focused when scheduling issues arise.
• Comfortable communicating with patients, families, and healthcare professionals.
• Ability to work independently and as part of a team.

Responsibilities

• Coordinate and maintain daily and weekly schedules for Hospice Aides/CNAs based on patient needs.
• Ensure patients receive their scheduled visits consistently and appropriately.
• Match Hospice Aides with patients based on location, availability, and patient needs.
• Communicate schedule changes with all stakeholders.
• Address coverage gaps when visits are missed or canceled.
• Assist with onboarding and scheduling new Hospice Aides.
• Maintain scheduling records and confidentiality.

Skills

Organizational skills

Time management

Multitasking

Communication

Customer service

Calm under pressure

Independence

Team player

Basic computer skills

Scheduling software

Electronic medical records (EMR)

Tools

Scheduling software

Electronic medical records (EMR)

Job description

We are looking for a compassionate, organized, and dependable Hospice Aide Scheduler to join our hospice team. This position plays an important role in ensuring our patients receive consistent, timely, and compassionate care by coordinating hospice aide visits and maintaining schedules that meet both patient needs and staff availability.

The ideal candidate is someone who thrives in a fast-paced environment, communicates well with patients, families, caregivers, and staff, and can quickly adjust when schedules change. Experience in hospice, home health, healthcare scheduling, or staffing is preferred.

What You’ll Do

• Coordinate and maintain daily and weekly schedules for Hospice Aides/CNAs based on patient needs and care plans.
• Ensure patients receive their scheduled hospice aide visits consistently and appropriately.
• Match Hospice Aides with patients based on location, availability, skills, and patient needs.
• Communicate schedule changes with Hospice Aides, nurses, patients, families, and other members of the interdisciplinary team.
• Monitor missed, declined, canceled, or rescheduled visits and work quickly to address coverage needs.
• Assist with filling open shifts and finding appropriate coverage when an aide is unavailable.
• Maintain accurate scheduling records and documentation.
• Review upcoming schedules to identify potential staffing gaps before they become an issue.
• Work closely with the clinical team to understand changes in patient needs and adjust aide schedules accordingly.
• Help ensure schedules remain consistent with patient care plans and organizational policies.
• Respond professionally and compassionately to questions or concerns from patients, families, and staff.
• Assist with onboarding and scheduling new Hospice Aides as needed.
• Maintain confidentiality and protect patient information at all times.
• Support the hospice team with other administrative and scheduling responsibilities as needed.

What We’re Looking For

• Excellent organizational and time-management skills.
• Strong attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent communication and customer-service skills.
• Ability to remain calm and solution-focused when unexpected scheduling issues arise.
• Comfortable communicating with patients, families, caregivers, and healthcare professionals.
• Ability to work independently while also being a strong team player.
• Basic computer skills and the ability to learn scheduling and electronic medical record systems.
• Previous experience in hospice, home health, healthcare scheduling, staffing, or a similar setting is preferred.
• Knowledge of hospice care and the role of a Hospice Aide/CNA is a plus.

The Right Person for This Role

The right person understands that scheduling in hospice is more than filling a calendar. It is about making sure patients have the people and support they need during an incredibly important time in their lives.

We are looking for someone who is dependable, compassionate, proactive, and willing to go the extra mile for both our patients and our Hospice Aides.

Why Join Our Team?

• Accrued Paid Time Off (PTO)
• Health, Dental & Vision Insurance
• 401(k) Retirement Plan
• Monthly Mileage Stipend
• Monthly Phone Stipend
• Meaningful work that makes a difference in the lives of patients and their families
• Supportive and collaborative team environment
• Opportunity to grow and build your career in hospice care