Scheduling Coordinator - Flint , MI

Heart to Heart Hospice; Flint (MI); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Heart to Heart Hospice is seeking a Hospice Aide Scheduler/Coordinator to organize and coordinate patient visits with clinical staff. You will manage schedules using EMR, align visits with care plans, and collaborate with the Patient Care Manager to resolve issues promptly.

The role emphasizes strong communication, organization, and reliability. A CNA or hospice aide background is preferred, with licensing and transportation requirements noted.

Qualifications

• High School Diploma preferred.
• ,
• CHPNA certification a plus
• Experience with EMR a plus
• Licensure: CNA preferred
• At least one year experience as a Hospice Aide or Nursing Assistant in relevant settings; one year as an aide scheduler preferred
• Demonstrates good communication, interpersonal, negotiation and public relations skills
• Demonstrates organization, assertiveness, flexibility, cooperation in performing job responsibilities
• Must have current driver's license
• Must have reliable transportation and provide ongoing valid auto liability insurance

Responsibilities

• Utilize the EMR system to schedule clinical staff patient visits
• Schedule patient visits according to care plans and staff availability
• Confer with Patient Care Manager/Clinical Supervisor on problems and complaints timely
• Update and maintain schedules throughout the day
• Provide staffing scheduling for sick leave, vacations, etc.
• Verify documentation of visits, frequency and duration
• Schedule new patients and coordinate with Admissions/Intake
• Ensure visits are entered timely
• Order and maintain patient supply inventory
• Notify PCM for issues with frequency or missed visits
• Oversee punctuality and reliability of staff
• Communicate with PCM about tardiness and unplanned calls
• Timely submission of all documentation
• Conduct business ethically
• Perform other duties as required
• Ensure compliance with laws and policies

Skills

Communication skills

Interpersonal skills

Public relations

Negotiation

Organization

Assertiveness

Flexibility

Cooperation

Driver's license

Reliable transportation

Education

High school diploma preferred

CNA preferred

Nurse aide program/competency

CHPNA certification a plus

Experience with EMR

Tools

EMR software

Job description

You can Make A Difference in the lives of others! At Heart to Heart Hospice, we provide “Compassionate Care from Our Hearts to Yours.” Our employees enhance the lives of patients with life-limiting illnesses and their loved ones,during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of employees, offering the opportunity to be associated with caring teammates, and creating positive contributions in each community we serve.

Hospice Aide Scheduler/Coordinator

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High School Diploma Preferred.
• If an aide, has successfully completed one of the following:
  • Training program/competency eval as specified in §418.76(b)(c)of the Medicare regulations
  • Competency eval program that meets §418.76(c)
  • Nurse aide training/competency eval program approved by the state and listed in good standing on the state nurse aide registry
  • State Licensure program that meets requirements of §418.76(b)(c)
• CHPNA certification a plus
• Experience in EMR a plus
• Licensure: CNA preferred.
• At least one year experience, preferred, as a Hospice Aide or Nursing Assistant in a hospital, nursing home, home health agency, hospice, or long term care facility or completion of Certified Nursing Assistant or Certified Home Health Aide Program. One year experience as an aide scheduler preferred.
• Demonstrates good communication, interpersonal, negotiation and public relations skills
• Demonstrates organization, assertiveness, flexibility, cooperation in performing job responsibilities
• Must have current driver's license
• Must have reliable transportation and provide ongoing valid and current auto liability insurance

ESSENTIAL DUTIES

• Utilize the EMR software system to schedule clinical staff patient visits
• Schedule patient visits according to care plans and staff availability
• Confer with Patient Care Manager and/or Clinical Supervisor on problems and complaints timely
• Update and maintain the schedules on a regular basis throughout the day, enter scheduling data, create schedules
• Provide staffing scheduling for sick leave, vacation, long term leave
• Verify documentation of information such as completion of visits, frequency & duration of visits
• Schedule new patients for identified services and maintains a close connection with Admissions/Intake for communication of admission needs and staff availability
• Ensure scheduled visits are entered timely
• Order and maintain patient supply inventory; possibly help aides load in their cars
• When frequency is incorrect or missed, notify PCM
• Oversight and tracking of staff in regard to punctuality, assignments and reliability
• Communicate and report to Patient Care Manager regarding tardiness, unplanned, unscheduled Aide Call Ins and otherconfidential findings
• Timely submission of all documentation
• Conduct all business activities in a professional and ethical manner
• Performance of other duties as required
• Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures

It is this Agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.