Compassionate Hospice Intake Coordinator

Crown & Seasons Hospice; Victoria (TX); On-site; USD 48,712,000 - 54,663,000; Full time

Benefits offered by this job

401(k) plus matching

Health insurance

Dental insurance

Life insurance

Vision insurance

Paid time off (PTO)

Birthday holiday

Short-term disability

Pet insurance

FSA

Job summary

Crown & Seasons Hospice is seeking an Intake Coordinator for our Springfield, MO agency. This role leads the front door of the agency, coordinating patient referrals, admissions, and insurance verifications to ensure timely, compassionate care.

Ideal candidates have 3–5+ years in healthcare, strong relationship skills, and the ability to balance detailed processes with a bigger-picture focus to support seamless transitions for patients and families.

Qualifications

• 3-5+ years of healthcare experience (hospice or home health strongly preferred).
• Strong leadership, organization, and problem-solving skills.
• Experience with intake, admissions, or referral coordination.
• Ability to build relationships and represent our mission in the community.
• Knowledge of insurance processes, authorizations, and healthcare regulations.
• Confident communicator with a professional, compassionate presence.
• Detail-oriented and big-picture focused.

Responsibilities

• Oversee and coordinate all patient referral and intake operations.
• Build & maintain strong relationships with hospitals, physicians, & community partners.
• Ensure patients are admitted quickly, accurately, and in compliance with regulations.
• Manage insurance verification, authorizations, and payer communication.
• Collaborate with clinical teams to ensure seamless care transitions.
• Track referral trends and contribute to strategic growth initiatives.
• Support quality improvement efforts and enhance patient experience.
• Serve as a trusted resource for patients, families, and referral sources.

Skills

Healthcare experience

Leadership

Intake coordination

Relationship building

Insurance knowledge

Communication skills

Detail-oriented

Job description

Crown & Seasons Hospice is seeking an Intake Coordinator for our Springfield, MO agency. This role leads the front door of the agency, coordinating patient referrals, admissions, and insurance verifications to ensure timely, compassionate care.

Ideal candidates have 3–5+ years in healthcare, strong relationship skills, and the ability to balance detailed processes with a bigger-picture focus to support seamless transitions for patients and families.