Intake Coordinator

Seasons & Crown Hospice, Inc; Springfield (MO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Vision insurance

Paid time off (PTO)

Birthday holiday

Short-term disability

Flexible Spending Account (FSA)

Job summary

Seasons Hospice in Springfield, MO is seeking an Intake Coordinator to lead the front door of the agency, coordinating referrals, admissions, and payer communications with precision and heart.

In this role you will partner with hospitals and physicians, ensure timely patient admissions, and support seamless transitions from referral to care, while upholding Seasons Hospice’s mission of compassionate, compliant service to patients and families.

Qualifications

• 3–5+ years of healthcare experience, hospice or home health preferred.
• Strong leadership, organization, and problem-solving skills.
• Experience with intake, admissions, or referral coordination.
• Ability to build relationships and represent Seasons Hospice in the community.
• Knowledge of insurance processes, authorizations, and healthcare regulations.
• Clear, professional communication and compassionate presence.
• Detail-oriented with a big-picture perspective.

Responsibilities

• Oversee and coordinate all patient referral and intake operations.
• Build and maintain relationships with hospitals, physicians, and community partners.
• Ensure patients are admitted quickly, accurately, and in compliance with regulations.
• Manage insurance verification, authorizations, and payer communication.
• Collaborate with clinical teams to ensure seamless care transitions.
• Track referral trends and contribute to growth initiatives.
• Support quality improvement and enhance patient experience.
• Serve as a trusted resource for patients, families, and referral sources.

Skills

Healthcare experience

Leadership

Intake coordination

Insurance processes

Relationship building

Job description

Intake Coordinator - Seasons Hospice - Hourly Rate: $17 - 19 plus benefits.

At Seasons Hospice, we believe every patient’s journey deserves compassion, dignity, and seamless care from the very first call. That’s where you come in.

We’re looking for an Intake Coordinator for our Springfield, MO agency, who thrives at the intersection of operations, relationships, and purpose-driven work, someone who can lead the front door of our agency with both precision and heart.

Why This Role Matters

As our Intake Coordinator, you are often the first impression of Seasons Hospice—for patients, families, and referral partners. You ensure that every patient’s transition into hospice care is smooth, timely, and handled with compassion, while also driving the operational excellence behind the scenes.

What You’ll Do

• · Oversee and coordinate all patient referral and intake operations.
• · Build & maintain strong relationships with hospitals, physicians, & community partners.
• · Ensure patients are admitted quickly, accurately, and in compliance with regulations.
• · Manage insurance verification, authorizations, and payer communication.
• · Collaborate with clinical teams to ensure seamless care transitions.
• · Track referral trends and contribute to strategic growth initiatives.
• · Support quality improvement efforts and enhance patient experience.
• · Serve as a trusted resource for patients, families, and referral sources.

What We’re Looking For

• · 3–5+ years of healthcare experience (hospice or home health strongly preferred).
• · Strong leadership, organization, and problem-solving skills.
• · Experience with intake, admissions, or referral coordination.
• · Ability to build relationships and represent our mission in the community.
• · Knowledge of insurance processes, authorizations, and healthcare regulations.
• · Confident communicator with a professional, compassionate presence.
• · Someone who is both detail-oriented and big-picture focused.

Why Seasons Hospice?

• · Meaningful work that impacts lives every single day.
• · A collaborative, supportive team environment.
• · Opportunity to help shape growth and community presence.
• · A culture rooted in compassion, excellence, and integrity.
• Health insurance
• Life insurance
• Vision insurance
• Paid time off (PTO)
• Birthday holiday
• Short-term disability
• Flexible Spending Account (FSA)

The Right Person for This Role…

You’re the connector. The one who can coordinate moving pieces while making people feel seen and supported. You’re just as comfortable navigating insurance details as you are building trust with a family in a difficult moment. You don’t just process referrals—you help guide people into care when they need it most.