Compassionate Home Install & Training Specialist

CaptionCall; Birmingham (AL); On-site; USD 21,000 - 30,000; Part time

Job summary

CaptionCall is seeking a caring Installer/Trainer in Birmingham, Alabama. This part-time role trains customers on CaptionCall phones and assists with home installations, delivering friendly support to people with hearing loss.

You will travel to customers' homes, provide hands-on demonstrations, document visits, and support lead generation and events as needed. Flexible schedule with potential for career growth.

Qualifications

• High School Diploma or GED is required.
• Basic computer knowledge and experience in customer service.
• Experience working in the hearing health field is preferred.
• Experience serving senior citizens is desirable.
• Strong English reading/writing/speaking/listening skills are essential.
• Ability to travel to customer homes and work evenings/weekends as needed.

Responsibilities

• Install and troubleshoot CaptionCall phones.
• Courteously train customers on how to use the phone and features.
• Promote the CaptionCall service and generate referrals.
• Attend trade shows and corporate events as assigned.
• Maintain accurate customer records and submit reports
• Travel to customer homes and complete service calls as needed.
• Keep inventory of equipment and supplies for service calls.

Skills

Basic computer knowledge

Experience in hearing health field

Experience with senior citizens

Ability to communicate in English

Evenings/weekends flexibility

Valid driver’s license

Education

High School Diploma or GED

Job description

CaptionCall is seeking a caring Installer/Trainer in Birmingham, Alabama. This part-time role trains customers on CaptionCall phones and assists with home installations, delivering friendly support to people with hearing loss.

You will travel to customers' homes, provide hands-on demonstrations, document visits, and support lead generation and events as needed. Flexible schedule with potential for career growth.