Compassionate Healthcare Guest Services Specialist

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 34,000 - 44,000; Full time

Job summary

Vanderbilt University Medical Center is seeking a Patient Information Desk Associate to serve families, visitors and staff at the Ayers information desk, delivering courteous guidance in a fast-paced hospital setting. Responsibilities include answering calls, providing patient information via EPIC, coordinating wheelchair/transport, and helping visitors navigate the campus with empathy and professionalism.

Shift patterns include 10-hour shifts with a rotating schedule of 3 days one week and 4

Qualifications

• Experience in high-volume healthcare front desk environment.
• Ability to greet and guide patients and visitors with empathy.

Responsibilities

• Greet and guide patients and answer questions
• Provide patient information using EPIC software
• Call for wheelchair/transport assistance
• Answer the Patient Information Line
• Assist with directions and resources for visitors

Skills

Customer service

Empathy & compassion

Communication skills

Tools

EPIC software

Job description

Vanderbilt University Medical Center is seeking a Patient Information Desk Associate to serve families, visitors and staff at the Ayers information desk, delivering courteous guidance in a fast-paced hospital setting. Responsibilities include answering calls, providing patient information via EPIC, coordinating wheelchair/transport, and helping visitors navigate the campus with empathy and professionalism.

Shift patterns include 10-hour shifts with a rotating schedule of 3 days one week and 4