Family & Visitor Services Specialist

Montgomery College; Nashville (TN); Ibrido; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Vanderbilt Health is seeking a Family Guest Services representative to support patients, families, and staff at the Ayers information desk. You will greet visitors, provide directions, and coordinate transportation while maintaining patient privacy and confidentiality.

Role requires empathy, strong communication skills, and the ability to navigate a high-volume environment. Work pattern includes 10-hour shifts with a rotating schedule and some weekend/holiday work.

Competenze

• Excellent customer service and communication skills.
• Ability to handle high-volume interactions with empathy and professionalism.
• Proven ability to coordinate information and assist patients and visitors.

Mansioni

• Greet and guide patients and visitors, answering questions and providing information.
• Coordinate with staff to request wheelchair/transport and route inquiries.
• Use EPIC system to retrieve patient information and support clinic visits.

Conoscenze

Customer service

Communication

Empathy

Formazione

High School Diploma or GED

Descrizione del lavoro

Vanderbilt Health is seeking a Family Guest Services representative to support patients, families, and staff at the Ayers information desk. You will greet visitors, provide directions, and coordinate transportation while maintaining patient privacy and confidentiality.

Role requires empathy, strong communication skills, and the ability to navigate a high-volume environment. Work pattern includes 10-hour shifts with a rotating schedule and some weekend/holiday work.