Family & Visitor Experience Specialist

Montgomery College; Nashville (TN); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Vanderbilt Health in Nashville, TN is seeking a part-time Family/Guest Services Representative to provide outstanding guest service for patients, visitors and staff. You will determine guest needs, offer information and direct them to the right resources, while facilitating smooth communication between patients, visitors, physicians and staff.

The role emphasizes confidentiality, hospitality and customer service, with opportunities to participate in process improvements and teamwork across

Qualifications

• High School Diploma or GED required.
• 3 years of relevant work experience requested.
• Experience in guest services or hospitality preferred.

Responsibilities

• Greet and assist guests and staff, determining needs and directing them.
• Communicate between patients, visitors, physicians, and staff.
• Support process improvements and participate in shared decision making.

Skills

Customer Communication

Corporate Hospitality

Confidentiality

Education

High School Diploma or GED

Job description

Vanderbilt Health in Nashville, TN is seeking a part-time Family/Guest Services Representative to provide outstanding guest service for patients, visitors and staff. You will determine guest needs, offer information and direct them to the right resources, while facilitating smooth communication between patients, visitors, physicians and staff.

The role emphasizes confidentiality, hospitality and customer service, with opportunities to participate in process improvements and teamwork across