Patient & Guest Experience Advocate

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

Vanderbilt University Medical Center's Vanderbilt Health seeks a Guest Services Associate to welcome families, visitors and staff, determine guests' needs and seek resolutions to provide outstanding service. Day-to-day duties include assisting with information, facilitating communication between patients, visitors, physicians and staff, and supporting process improvements.

This full-time, day-shift role emphasizes confidentiality, professionalism and teamwork across the organization.

Qualifications

• Supports families, visitors and staff; provide information and directions.
• Facilitates communication between patients, visitors, physicians, and other staff.
• Contributes to the organization by actively participating in process improvement initiatives and shared decision making.

Responsibilities

• Assists or provide patients/visitors with information, resources, and directions.
• Facilitates communication between patients, visitors, physicians, and other staff.
• Contributes to the organization by actively participating in process improvement initiatives and shared decision making.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Skills

Customer Communication

Corporate Hospitality

Employee/Visitor Confidentiality

Education

High School Diploma or GED

Job description

Vanderbilt University Medical Center's Vanderbilt Health seeks a Guest Services Associate to welcome families, visitors and staff, determine guests' needs and seek resolutions to provide outstanding service. Day-to-day duties include assisting with information, facilitating communication between patients, visitors, physicians and staff, and supporting process improvements.

This full-time, day-shift role emphasizes confidentiality, professionalism and teamwork across the organization.