Family Guest Services - 7AM - 6PM A/B Schedule

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 34,000 - 44,000; Full time

Job summary

Vanderbilt University Medical Center is seeking a Patient Information Desk Associate to serve families, visitors and staff at the Ayers information desk, delivering courteous guidance in a fast-paced hospital setting. Responsibilities include answering calls, providing patient information via EPIC, coordinating wheelchair/transport, and helping visitors navigate the campus with empathy and professionalism.

Shift patterns include 10-hour shifts with a rotating schedule of 3 days one week and 4

Qualifications

• Experience in high-volume healthcare front desk environment.
• Ability to greet and guide patients and visitors with empathy.

Responsibilities

• Greet and guide patients and answer questions
• Provide patient information using EPIC software
• Call for wheelchair/transport assistance
• Answer the Patient Information Line
• Assist with directions and resources for visitors

Skills

Customer service

Empathy & compassion

Communication skills

Tools

EPIC software

Job description

Discover Vanderbilt Health : With eight hospitals and over 180 clinics, we are the region's largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you'll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization:

Patient & Supplier Services 20

Job Summary:

Serves as a resource for families, visitors and staff. Determine guest's needs and seeks resolution in order to provide outstanding guest service for Vanderbilt University Medical Center.

Position Details

10 Hour Shift

3 days one week, 4 days the next week with a recurring pattern including working every other weekend and every other major holiday

Seated position at Ayers information desk-candidates must also work at and walk to the adult hospital information desk, be able to be flexible and mobile for walking

Must have-have dose of empathy/compassion-greets incoming patients and visitors who have clinic appointments/surgeries and procedures

Daily responsibilities:

• giving patient information using EPIC software, calling for wheelchair/transport assistance, answering phone calls from clinics as well as answer the busy Patient Information Line
• Greet and guide patients and answer questions
• Experience in high volume environment

KEY RESPONSIBILITIES

• Assists or provide patients/visitors with information, resources, and directions.
• Facilitates communication between patients, visitors, physicians, and other staff.
• Contributes to the organization by actively participating in process improvement initiatives and shared decision making.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

• Employee/Visitor Confidentiality (Novice): Demonstrates sufficient knowledge of the subject to successfully demonstrate protection of patient privacy and confidentiality. Has working knowledge of practicing protection of patient information through communication, patient documents and electronically.
• Corporate Hospitality (Novice): Possesses sufficient fundamental proficiency in demonstrating corporate hospitality and professionalism within the position. Demonstrates attentiveness and approachability to patient/guest questions and needs. Demonstrated professionalism in being knowledgeable of products and services. Understands position as a professional source for information and services. Takes ownership in safety, appearance and functionality of immediate area.
• Customer Communication (Novice): Possesses sufficient fundamental proficiency in demonstrating customer service communication skills such as smiling, greeting, tone of voice, eye contact and body language. Practices excellent communication skills with patients/guests such as listening acknowledgement, empathy and solution-based thinking.

Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.

These areas are crucial to Vanderbilt Health's reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.

Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.

Core Accountabilities:

• Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
• Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
• Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities :

• Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.
• Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
• Communicates Effectively: Openly share information with others and builds relationships across areas.
• Delivering Excellence Service: - Serves Others with compassion: Invests time to understand asking includes crow