Guest Services & Family Support Specialist

Montgomery College; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Vanderbilt Health in Nashville, TN seeks a Rep Family/Guest Services to provide outstanding guest service to families, visitors and staff. You will determine guests' needs and help resolve them, ensuring smooth communication between patients, visitors and physicians throughout the day shift, Monday to Friday.

This role emphasizes confidentiality, hospitality and proactive problem-solving within a busy hospital environment, contributing to patient experience and quality care.

Qualifications

• High School Diploma or GED required.
• 3 years of relevant work experience preferred.
• Ability to communicate effectively with patients, visitors and staff.

Responsibilities

• Assist patients/visitors with information, resources and directions.
• Facilitate communication between patients, visitors, physicians and staff.
• Support process improvement initiatives and participate in shared decision making.

Skills

Employee/Visitor Confidentiality

Corporate Hospitality

Customer Communication

Education

High School Diploma or GED

Job description

Vanderbilt Health in Nashville, TN seeks a Rep Family/Guest Services to provide outstanding guest service to families, visitors and staff. You will determine guests' needs and help resolve them, ensuring smooth communication between patients, visitors and physicians throughout the day shift, Monday to Friday.

This role emphasizes confidentiality, hospitality and proactive problem-solving within a busy hospital environment, contributing to patient experience and quality care.