Compassionate Healthcare Front Desk Specialist

Humana Inc; Hermitage (Mercer County); On-site; USD 38,000 - 46,000; Full time

Job summary

Humana Inc. CenterWell Senior Primary Care in Hermitage, PA, is seeking a Receptionist who warmly welcomes patients, screens inquiries, and supports clinical staff.

The on-site role reports to Center Administrator Anna Flatt and focuses on creating a caring, efficient front desk experience. Responsibilities include greeting patients, scheduling and confirming appointments, maintaining confidential records in EMR/CRM, processing copays, and coordinating supplies to ensure a smooth, compassionate

Qualifications

• 1+ year healthcare customer service experience
• Conveys information with a positive tone on calls
• Experience coordinating tasks and schedules
• MS Office proficiency for reporting and data management
• TB screening required upon hire

Responsibilities

• Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere.
• Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow.
• Maintain accurate and confidential patient records using EMR and CRM systems.
• Update patient accounts and collect copays when needed.
• Handle incoming calls, respond to inquiries, and provide general information and empathy.
• Keep the reception area clean, stocked, and organized.
• Help with supply orders, inventory management, and courier coordination.

Skills

Healthcare customer service

Communication

Scheduling

MS Office

Empathy

TB screening

Tools

EMR systems

Job description

Humana Inc. CenterWell Senior Primary Care in Hermitage, PA, is seeking a Receptionist who warmly welcomes patients, screens inquiries, and supports clinical staff.

The on-site role reports to Center Administrator Anna Flatt and focuses on creating a caring, efficient front desk experience. Responsibilities include greeting patients, scheduling and confirming appointments, maintaining confidential records in EMR/CRM, processing copays, and coordinating supplies to ensure a smooth, compassionate