Compassionate Healthcare Admissions Assistant

East Bay Post Acute in; Castro Valley (CA); On-site; USD 55,000 - 65,000; Full time

Job summary

East Bay Post Acute in Castro Valley is seeking an Admissions Assistant to support the Admissions Coordinator and collaborate with interdisciplinary teams to facilitate efficient and empathetic admissions processes.

The role involves serving as the first point of contact for prospects, coordinating admissions, verifying insurance, and maintaining compliant records. Strong communication and organizational skills are essential in a busy healthcare setting.

Qualifications

• Experience in admissions, healthcare, or long-term care preferred.
• Knowledge of Medicare, Medicaid, and insurance verification processes.
• Excellent communication, interpersonal, and customer service skills; strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and electronic health records (EHR) systems.
• Ability to handle sensitive information with confidentiality and professionalism.

Responsibilities

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.
• Support marketing and outreach efforts as needed.

Skills

Communication

Customer Service

Interpersonal Skills

Organizational Skills

Microsoft Office

EHR Systems

Confidentiality

Education

Experience in admissions or healthcare settings

Tools

Microsoft Office

EHR systems

Job description

East Bay Post Acute in Castro Valley is seeking an Admissions Assistant to support the Admissions Coordinator and collaborate with interdisciplinary teams to facilitate efficient and empathetic admissions processes.

The role involves serving as the first point of contact for prospects, coordinating admissions, verifying insurance, and maintaining compliant records. Strong communication and organizational skills are essential in a busy healthcare setting.