Compassionate Healthcare Admin & Scheduler

IVI RMA North America; Englewood (NJ); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K Plan

Paid Time Off & Holidays

Life Insurance & LT Disability & AD&D

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Job summary

IVI RMA North America seeks an Administrative Assistant/Patient Services Scheduler in Englewood, NJ. This full-time role supports appointment coordination, patient communications, and care team collaboration to ensure a smooth fertility journey.

The role requires high attention to detail, 2+ years in medical scheduling, 3+ years customer service, and proficiency with Microsoft Office and EMR systems. Working hours are Mon-Fri 8:30am-4:30pm with Sunday rotation.

Qualifications

• High School Diploma or GED required.
• 2+ years scheduling in a medical setting.
• 3+ years customer service experience.
• Proficient with Microsoft Office; EMR experience preferred.

Responsibilities

• Manage schedule of assigned provider(s) and resolve conflicts.
• Schedule and confirm patient appointments and input notes for scheduling in EMR.
• Use clinical knowledge to ensure appointments align with provider indications.
• Document informed consent where needed; provide test prep and arrival information.
• Coordinate total patient care with patients' care team and address questions.

Skills

Microsoft Office

EMR systems

Customer service

Scheduling

Education

High School Diploma or GED

Tools

EMR software

Medical office software

Job description

IVI RMA North America seeks an Administrative Assistant/Patient Services Scheduler in Englewood, NJ. This full-time role supports appointment coordination, patient communications, and care team collaboration to ensure a smooth fertility journey.

The role requires high attention to detail, 2+ years in medical scheduling, 3+ years customer service, and proficiency with Microsoft Office and EMR systems. Working hours are Mon-Fri 8:30am-4:30pm with Sunday rotation.