Fertility Clinic Receptionist: Compassionate Scheduling & Care

IVI RMA GLOBAL; Basking Ridge (NJ); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K retirement plan

Paid time off & holidays

Life insurance & disability

Flexible spending accounts

Employee assistance program

Tuition reimbursement

Job summary

IVIRMA Global is seeking a Full-Time Medical Receptionist for our North America team. The receptionist greets patients, answers calls, schedules appointments, handles non-clinical requests, and supports the practice's smooth operation with a friendly, organized approach.

You will collaborate with nursing staff and the Finance Department to verify insurance and payments, maintain accurate records, and deliver exceptional patient experiences within a fast-paced healthcare setting.

Qualifications

• Bachelor’s level education not required; High School Diploma or GED required.
• 1+ year experience as a medical office receptionist.
• 3+ years customer service experience.
• Strong computer proficiency with common software.
• Excellent listening and communication abilities.
• Ability to work independently and exercise good judgment.
• Comfort with fast-paced healthcare environment.

Responsibilities

• Greet patients and visitors professionally and compassionately.
• Answer and route patient phone calls.
• Schedule appointments per physician templates.
• Maintain accurate patient records (demographics, financial, insurance).
• Collect co-pays and patient payments.
• Coordinate patient care with nursing staff and other teams.
• Assist with appointment confirmations and charting.

Skills

Customer service

Communication

Interpersonal skills

Computer skills

Independent work

Stress management

Listening skills

Education

High School Diploma or GED

Associate degree preferred

Job description

IVIRMA Global is seeking a Full-Time Medical Receptionist for our North America team. The receptionist greets patients, answers calls, schedules appointments, handles non-clinical requests, and supports the practice's smooth operation with a friendly, organized approach.

You will collaborate with nursing staff and the Finance Department to verify insurance and payments, maintain accurate records, and deliver exceptional patient experiences within a fast-paced healthcare setting.