Compassionate Front Office Administrator - Funeral Home

Heritage Operating LLC; Knoxville (TN); On-site; USD 21,000 - 25,000; Full time

Job summary

Heritage Family in Knoxville, TN is seeking an Office Administrator for a full-time clerical role. You will be the first point of contact for families, visitors, and callers, providing compassionate support and handling administrative duties to ensure smooth operations.

Responsibilities include data entry, invoicing, document preparation, and coordinating service logistics. Proficiency in Microsoft Office and familiarity with funeral home software are highly valued.

Qualifications

• Experience in an administrative or client-facing role
• Excellent verbal and written communication with grieving families
• High proficiency in Microsoft Office Suite; SharePoint skills preferred
• Ability to manage multiple tasks with attention to detail
• Familiarity with invoicing, reconciliation, and accounts receivable
• Experience with funeral home or case management software (e.g., SRS) is desirable
• Notary Public certification is a plus

Responsibilities

• Warmly welcome and assist families, visitors, and vendors with empathy and professionalism.
• Manage incoming phone calls, respond to inquiries, route calls, and relay messages.
• Collect, record, and relay first-call information to the on-duty Funeral Director.
• Perform general administrative tasks including data entry and file management.
• Prepare and file documentation such as death certificates and permits.
• Assist with accounts receivable activities: invoices, payments, and follow-ups.
• Support financial processes such as journal entries and internal reporting.
• Maintain a welcoming front office and conference space.
• Use Microsoft Office to prepare correspondence and documents.
• Create and print service materials and memorial programs.
• Coordinate service logistics, obituary submissions, and arrangements.
• Maintain office and service supplies inventory; place orders as needed.
• Collaborate with funeral directors on scheduling and administrative needs.
• Use SharePoint and case management systems for collaboration and document handling.

Skills

Communication

Compassionate service

Multitasking

Tools

Microsoft Office

SharePoint

SRS software

Notary Public

Job description

Heritage Family in Knoxville, TN is seeking an Office Administrator for a full-time clerical role. You will be the first point of contact for families, visitors, and callers, providing compassionate support and handling administrative duties to ensure smooth operations.

Responsibilities include data entry, invoicing, document preparation, and coordinating service logistics. Proficiency in Microsoft Office and familiarity with funeral home software are highly valued.