Compassionate Front Desk Specialist – Patient Services I

COLUMBUS ARTHRITIS CENTER; Columbus (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Time Off

Job summary

Columbus Arthritis Center in Columbus, OH is seeking two full-time Medical Receptionists to join the Patient Services Team at our Grandview location. You’ll be the first point of contact for patients, greeting visitors, scheduling appointments in NextGen, and ensuring smooth front-desk operations.

The role emphasizes accuracy in registrations and insurance data, cash handling, HIPAA compliance, and friendly, empathetic communication to support coordinated care in a busy outpatient setting.

Qualifications

• Strong attendance and reliability.
• Excellent customer service and communication abilities.
• Professional demeanor with a patient-centered approach.
• Ability to multitask and stay calm in a fast-paced setting.
• Strong attention to detail and accuracy.
• Comfort using computers and electronic health records.
• Ability to lift up to 25 lbs and alternate between sitting/standing.

Responsibilities

• Greet and assist patients and visitors professionally.
• Schedule and reschedule appointments using NextGen.
• Notify clinical staff of patient arrivals to maintain smooth flow.
• Verify patient demographics, registrations, and insurance information.
• Handle patient payments, post transactions, and balance cash drawer daily.
• Respond to patient questions with empathy and professionalism.
• Maintain patient privacy and HIPAA compliance.
• Open/close the office and support front-desk operations as needed.
• Communicate with providers and staff to coordinate care.

Skills

Front desk etiquette

Customer service

Communication skills

Multitasking

Attention to detail

EHR familiarity

Physical stamina

Tools

NextGen

Job description

Columbus Arthritis Center in Columbus, OH is seeking two full-time Medical Receptionists to join the Patient Services Team at our Grandview location. You’ll be the first point of contact for patients, greeting visitors, scheduling appointments in NextGen, and ensuring smooth front-desk operations.

The role emphasizes accuracy in registrations and insurance data, cash handling, HIPAA compliance, and friendly, empathetic communication to support coordinated care in a busy outpatient setting.