Patient Services Representative I

COLUMBUS ARTHRITIS CENTER; Columbus (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Time Off

Job summary

Columbus Arthritis Center in Columbus, OH is seeking two full-time Medical Receptionists to join the Patient Services Team at our Grandview location. You’ll be the first point of contact for patients, greeting visitors, scheduling appointments in NextGen, and ensuring smooth front-desk operations.

The role emphasizes accuracy in registrations and insurance data, cash handling, HIPAA compliance, and friendly, empathetic communication to support coordinated care in a busy outpatient setting.

Qualifications

• Strong attendance and reliability.
• Excellent customer service and communication abilities.
• Professional demeanor with a patient-centered approach.
• Ability to multitask and stay calm in a fast-paced setting.
• Strong attention to detail and accuracy.
• Comfort using computers and electronic health records.
• Ability to lift up to 25 lbs and alternate between sitting/standing.

Responsibilities

• Greet and assist patients and visitors professionally.
• Schedule and reschedule appointments using NextGen.
• Notify clinical staff of patient arrivals to maintain smooth flow.
• Verify patient demographics, registrations, and insurance information.
• Handle patient payments, post transactions, and balance cash drawer daily.
• Respond to patient questions with empathy and professionalism.
• Maintain patient privacy and HIPAA compliance.
• Open/close the office and support front-desk operations as needed.
• Communicate with providers and staff to coordinate care.

Skills

Front desk etiquette

Customer service

Communication skills

Multitasking

Attention to detail

EHR familiarity

Physical stamina

Tools

NextGen

Job description

About the Organization

Columbus Arthritis Center is one of the largest Rheumatology practices in Ohio. Our mission is to provide exceptional and compassionate healthcare to every patient we can.

We are also dedicated to fostering an environment where each employee is valued, empowered, and encouraged to grow personally and professionally. Every employee is valued and considered an integral part of our success.

Our benefits include medical, dental, and vision insurance, a 401(k), holiday pay, Paid Time-Off, and more.

Description

Columbus Arthritis Center is one of the largest rheumatology practices in Ohio, committed to delivering exceptional, compassionate care in a respectful and welcoming environment. We believe our people are the foundation of our success and are dedicated to supporting employee growth, engagement, and teamwork.

We are currently seeking two full-time Medical Receptionists to join our Patient Services Team at Grandview area location. This role is often the first point of contact for our patients and plays a vital role in creating a positive patient experience.

What You'll Do

• Greet and assist patients and visitors in a courteous, professional, and compassionate manner
• Schedule and reschedule patient appointments accurately using the NextGen system
• Facilitate patient flow by notifying clinical staff of patient arrivals
• Verify patient demographics, registration forms, and insurance information
• Collect patient payments, post transactions, and balance the cash drawer daily
• Respond to patient questions and concerns with empathy and professionalism
• Maintain patient privacy and confidentiality in compliance with HIPAA
• Open and close the office and assist with front-desk operations as needed
• Communicate effectively with providers and staff to ensure coordinated care

What We're Looking For

• Strong attendance, punctuality, and reliability
• Excellent customer service and communication skills
• Professional demeanor with a positive, patient-centered attitude
• Ability to multitask and remain calm in a fast-paced environment
• Strong attention to detail and accuracy
• Comfort using computers and electronic health records
• Ability to lift up to 25 lbs and alternate between sitting and standing throughout the day

Work Environment

• Primarily front-desk and computer-based work
• Extended periods of sitting or standing
• Collaborative outpatient clinical setting

Why Join Columbus Arthritis Center

• Stable, weekday schedule - no evenings or weekends
• Supportive team environment
• Opportunity to grow within a large, well-established specialty practice
• Be part of a mission-driven organization focused on compassionate care

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.