Patient Service Rep-FT, Days

mercy; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Mercy Hospital Southeast- Cardiovascular Consultants is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. The PSR will manage front desk operations and workflows to ensure a positive and seamless patient experience.

Located at 371 S Broadview, Cape Girardeau, MO 63701, this full-time role requires strong communication, data entry, and customer service skills, plus the ability to maintain confidentiality and adapt under pressure.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and staff.
• Proficiency in basic computer skills, including data entry and word processing.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a seamless patient experience.
• Contribute to a positive patient experience by communicating professionally and courteously.
• Maintain confidentiality and comply with privacy policies in all patient interactions.

Skills

Communication skills

Data entry

Word processing

Customer service

Attention to detail

Confidentiality

Adaptability

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Location

Mercy Hospital Southeast- Cardiovascular Consultants

371 S Broadview

Cape Girardeau, MO 63701

Hours/Schedule

Full-Time (40-hrs per week)

Minimum Qualifications

Education: High school diploma or equivalent.

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.