Patient Experience & Front Desk Specialist

MyMichigan Health; Midland (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

MyMichigan Health is seeking a front-line Patient Service Assistant to provide clerical, secretarial, and receptionist support for the practice. You will manage patient flow, answer calls, schedule appointments, register patients, verify insurance, collect payments, and coordinate with clinicians.

You will serve as the initial contact, delivering friendly, respectful service to a diverse patient population while complying with HIPAA and practice policies.

Qualifications

• High School Diploma is required.
• Associates degree preferred.
• Two years medical office experience recommended.

Responsibilities

• Greet patients and answer calls, directing to required actions.
• Verify insurance and update patient demographics.
• Schedule appointments in multiple systems (practice management, EMR, etc.).
• Register new patients and explain policies.
• Collect copayments, process referrals, and obtain authorizations.

Skills

Customer service

Communication

Computer skills

Interpersonal skills

Medical terminology

Phone etiquette

Teamwork

Education

High School Diploma

Associates degree preferred

Tools

Practice management system

Electronic Medical Record (EMR)

Medifax

Population health registry

Iterminal

Job description

MyMichigan Health is seeking a front-line Patient Service Assistant to provide clerical, secretarial, and receptionist support for the practice. You will manage patient flow, answer calls, schedule appointments, register patients, verify insurance, collect payments, and coordinate with clinicians.

You will serve as the initial contact, delivering friendly, respectful service to a diverse patient population while complying with HIPAA and practice policies.