Compassionate Front Desk & Patient Concierge

The Recovery Village; Palmer Lake (CO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical Coverage

Dental and Vision Insurance

Company-Paid Life Insurance

401(k) Retirement Savings with match

Job summary

The Recovery Village at Palmer Lake is seeking a Receptionist who welcomes patients, families, visitors, and staff with warmth and professionalism in a healthcare setting.

You will manage calls, maintain logs, issue badges, keep the reception area organized, and support confidentiality in a fast-paced environment. This role contributes to patient-centered care within a respected behavioral health network.

Qualifications

• Education: High school diploma or equivalent required; candidates without diploma must have at least five years of similar experience.
• Experience: At least one year of experience in a professional office setting.
• Communication: Strong verbal and written communication skills, active listening, and respectful professional interactions.

Responsibilities

• Welcome and greet patients, families, visitors, and employees in a friendly, professional, and compassionate manner.
• Manage incoming calls, monitor voicemail, direct calls appropriately, and relay accurate and timely messages to team members.
• Maintain visitor and employee sign-in/sign-out logs, distribute visitor badges, and ensure badges are returned.
• Help maintain a welcoming, professional, and organized reception area and waiting room.
• Monitor staff whereabouts and assist with communication and coordination throughout the facility.
• Provide administrative and project support to other departments as needed.

Skills

Communication skills

Organization

Technology

Confidentiality

Professionalism

Teamwork

Education

High school diploma or equivalent

Tools

Office software (email)

Job description

The Recovery Village at Palmer Lake is seeking a Receptionist who welcomes patients, families, visitors, and staff with warmth and professionalism in a healthcare setting.

You will manage calls, maintain logs, issue badges, keep the reception area organized, and support confidentiality in a fast-paced environment. This role contributes to patient-centered care within a respected behavioral health network.