Front Desk Coordinator - Nursing Home (Compassionate Support)

Luxor Healthcare Management; Pennsylvania; On-site; USD 17,000 - 22,000; Full time

Job summary

The Village of Lebanon Nursing Home is seeking a friendly Receptionist to be the first point of contact for visitors, patients, and staff, delivering excellent customer service and support.

Responsibilities include answering and directing phone calls, managing the front desk, providing administrative support to nursing staff, maintaining records, assisting with events, and upholding patient confidentiality.

Qualifications

• 0 years of experience in a healthcare setting (training provided).
• Excellent communication and interpersonal skills, with a professional demeanor.
• Ability to interact with patients, families, and staff in a respectful manner.
• Strong organizational skills and ability to prioritize multiple tasks.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Answer and direct phone calls, respond to inquiries, and provide information to visitors and staff in a timely and professional manner.
• Manage the front desk, ensuring a welcoming and organized environment for residents, families, and staff.
• Provide administrative support to nursing staff, including scheduling appointments and taking messages.
• Maintain accurate records, including patient files and visitor logs.
• Assist with special projects, such as scheduling events and coordinating with vendors.
• Maintain a high level of confidentiality and protect patient privacy.

Skills

Phone etiquette

Customer service

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Job description

The Village of Lebanon Nursing Home is seeking a friendly Receptionist to be the first point of contact for visitors, patients, and staff, delivering excellent customer service and support.

Responsibilities include answering and directing phone calls, managing the front desk, providing administrative support to nursing staff, maintaining records, assisting with events, and upholding patient confidentiality.