Compassionate Front Desk & Client Services Specialist

People-US; City of Poughkeepsie (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan with employer

Employee Assistance Program (EAP)

Generous PTO and holidays

Job summary

People-US in the New York area seeks a Front Desk Receptionist to be the first contact for clients, visitors, staff, and community partners in a busy human services agency.

You will manage a fast-paced reception, answer calls, screen and triage, relay messages, provide program information, and maintain a professional, confidential front desk. The role supports a compassionate team and requires attentiveness and excellent communication.

Qualifications

• High school diploma or equivalent required.
• Experience in receptionist/front-desk roles preferred.
• Strong verbal and written communication skills.
• Proficient computer skills and ability to learn agency systems.
• Ability to obtain and document complete and accurate information.
• Good judgment when triaging calls and directing to appropriate staff.
• Interpersonal skills to interact with diverse individuals.
• Maintain confidentiality and professional boundaries.
• Commitment to respectful, compassionate service.

Responsibilities

• Greet and assist participants, visitors, staff, and others in a welcoming, professional manner.
• Answer a high volume of telephone calls promptly and courteously.
• Screen and triage calls, determine urgency, and direct to proper department.
• Take complete messages with caller name, contact info, and reason for calling.
• Respond to routine inquiries and escalate when needed.
• Provide information on agency programs, services, and appointments.
• Maintain a neat, organized front desk area.
• Use computers and office tech to enter information and communicate.
• Maintain confidentiality and protect sensitive information.
• Use de-escalation techniques to manage upset individuals and maintain safety.
• Follow safety policies and agency procedures.

Skills

Verbal/Written communication

Judgment in triage

Interpersonal skills

Confidentiality

Professional boundaries

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

Computer skills

Job description

People-US in the New York area seeks a Front Desk Receptionist to be the first contact for clients, visitors, staff, and community partners in a busy human services agency.

You will manage a fast-paced reception, answer calls, screen and triage, relay messages, provide program information, and maintain a professional, confidential front desk. The role supports a compassionate team and requires attentiveness and excellent communication.