Compassionate Front Desk & Scheduling Specialist

Northeast Kingdom Human Services Inc; Derby (VT); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Health and dental insurance

403b retirement plan with Agency match

Generous paid time off: 12 sick days,

12 paid holidays

Employee wellness program

Life insurance

Job summary

Northeast Kingdom Human Services seeks a Client Access Specialist to manage front-office operations, check clients in and out, schedule appointments, verify insurance, and perform general duties. The role emphasizes compassionate communication to create a welcoming environment for clients seeking mental health and related services.

The ideal candidate will demonstrate strong customer service, organization, and teamwork skills in a fast-paced outpatient setting.

Qualifications

• Front-office and scheduling experience in medical/outpatient settings preferred.
• Excellent customer service and communication abilities are essential.
• Ability to manage multiple tasks while maintaining accuracy and empathy.

Responsibilities

• Check clients in and out with compassion and efficiency.
• Schedule and reschedule clients’ appointments, considering their needs.
• Verify insurance coverage for all clients to ensure accurate processing.
• Perform general office duties to support practice efficiency.
• Maintain a welcoming and professional environment through clear communication.

Skills

Customer service

Communication

Phone skills

Organizational skills

Empathy

Teamwork

Multi-tasking

Computer skills

Education

High school diploma or equivalent

Tools

Office software

Job description

Northeast Kingdom Human Services seeks a Client Access Specialist to manage front-office operations, check clients in and out, schedule appointments, verify insurance, and perform general duties. The role emphasizes compassionate communication to create a welcoming environment for clients seeking mental health and related services.

The ideal candidate will demonstrate strong customer service, organization, and teamwork skills in a fast-paced outpatient setting.