Client Intake Specialist - Compassionate Care Access

People Care; New York (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

People Care in New York, NY seeks an intake specialist to answer incoming calls, gather client information, and conduct initial assessments to determine client needs. You will document data accurately, collaborate with teammates to ensure a smooth intake, and provide excellent service while addressing client concerns.

The role emphasizes clear communication, strong organization, and the ability to stay calm under pressure in a fast-paced home-care environment. Training and support are provided.

Qualifications

• Previous experience in a similar role preferred
• Strong communication skills, both verbal and written
• Excellent organizational and multitasking abilities
• Ability to work well under pressure and handle stressful situations calmly

Responsibilities

• Answer incoming calls and provide assistance to clients
• Gather necessary information from clients using phone systems
• Conduct initial assessments to determine client needs
• Document client information accurately and efficiently
• Collaborate with other team members to ensure smooth intake process
• Provide excellent customer service and address any concerns or questions

Skills

Communication

Verbal communication

Written communication

Organizational skills

Multitasking

Stress management

Job description

People Care in New York, NY seeks an intake specialist to answer incoming calls, gather client information, and conduct initial assessments to determine client needs. You will document data accurately, collaborate with teammates to ensure a smooth intake, and provide excellent service while addressing client concerns.

The role emphasizes clear communication, strong organization, and the ability to stay calm under pressure in a fast-paced home-care environment. Training and support are provided.