Front Desk Associate, Community Services & Intake

Help USA; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

NYC Department of Homeless Services, Homebase program, seeks a Receptionist to greet clients, manage the front desk, and coordinate appointments. The role involves handling calls, guiding visitors, and maintaining intake calendars within a fast-paced, crisis-oriented environment.

Responsibilities include triaging visits, using databases to determine district history, and supporting on-site agency referrals while ensuring a welcoming and organized reception area.

Qualifications

• High School Diploma or equivalent or equivalent experience.
• Excellent organizational and communication skills in a fast-paced environment.
• Ability to comprehend and follow oral and written instructions.
• Ability to take initiative and be dependable and resourceful.
• Possess an understanding of team concepts.
• Computer literacy, particularly with Microsoft Office applications.
• Bilingual English/Spanish a plus.
• Valid NYS driver’s license a plus.

Responsibilities

• Maintain a neat, clean, and organized reception area.
• Welcoming visitors, determining the nature of their visit, and announcing their arrival to appropriate team members.
• Using electronic databases to determine clients’ community district and prior history with NYC shelters and/or Homebase.
• Scheduling appointments for clients and referrals from external agencies, updating the Program Intake Appointment Calendar.
• Receiving, sorting, and delivering incoming mail and packages.

Skills

High attention to detail

Communication skills

Organizational skills

Multitasking

Microsoft Office

Bilingual English/Spanish

Dependability

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

NYC Department of Homeless Services, Homebase program, seeks a Receptionist to greet clients, manage the front desk, and coordinate appointments. The role involves handling calls, guiding visitors, and maintaining intake calendars within a fast-paced, crisis-oriented environment.

Responsibilities include triaging visits, using databases to determine district history, and supporting on-site agency referrals while ensuring a welcoming and organized reception area.