Compassionate Front Desk & Admin Specialist (Temp-to-Hire)

Scion Staffing, Inc.; San Mateo (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Temp-to-hire potential

Weekly pay

Team-oriented organization

Job summary

Scion Staffing, Inc. has been engaged to conduct a search for two Administrative Support Specialists on behalf of an established memorial park and funeral services organization in San Mateo, CA.

This temporary role offers front-line and administrative support, including answering calls, assisting families, filing, scanning, and document management in a compassionate, service-focused environment. The ideal candidate will bring professionalism, discretion, empathy, and excellent organizational

Qualifications

• Strong verbal communication and customer service skills with the ability to communicate professionally and compassionately with families and callers.
• Highly organized, dependable, detail-oriented, and able to maintain discretion when handling sensitive information.
• Comfortable learning and following established phone scripts, procedures, internal systems, and escalation processes.
• Basic proficiency with Microsoft Office Suite, Adobe, scanning, filing, document management, and general office technology.

Responsibilities

• Answer incoming telephone calls and serve as a professional and compassionate first point of contact while following established phone scripts, procedures, and escalation protocols.
• Provide exceptional customer service while using discretion, patience, empathy, and sound judgment when responding to a variety of family needs.
• Perform filing, scanning, document management, data organization, and other administrative tasks while assisting with an existing paperwork backlog.
• Maintain accurate and organized documentation using internal systems, Microsoft Office Suite, Adobe, and general office technology.
• Balance telephone coverage with administrative projects and provide day-to-day clerical support to the broader administrative team.

Skills

Verbal communication

Customer service

Organization

Discretion

Empathy

Job description

Scion Staffing, Inc. has been engaged to conduct a search for two Administrative Support Specialists on behalf of an established memorial park and funeral services organization in San Mateo, CA.

This temporary role offers front-line and administrative support, including answering calls, assisting families, filing, scanning, and document management in a compassionate, service-focused environment. The ideal candidate will bring professionalism, discretion, empathy, and excellent organizational