Compassionate Front Desk & Admin Specialist

cfcs; Lafayette (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Full benefits package

Retirement benefits

Paid time off

Job summary

Queen of Heaven Cemetery & Funeral Home in Lafayette, CA is seeking an Administrative Assistant to be the first point of contact for families, delivering compassionate customer service and supporting the Location Manager. The role requires strong organization and the ability to balance clerical duties with service responsibilities.

You'll greet visitors, handle phone lines, manage paperwork, and coordinate with staff and service providers in a busy office.

Qualifications

• First point of contact for families with a courteous, compassionate approach.

Responsibilities

• Serve as first point of contact for incoming families
• Maintain a courteous and professional presence for visitors and staff
• Process work and burial permits within compliance and timeliness
• Coordinate with internal departments and external providers
• Prepare documents, spreadsheets, presentations, and correspondence
• Monitor stock, handle purchasing, and keep supplies organized
• Sort and distribute mail, track deliveries, and assist with onboarding tasks
• Escalate unresolved issues to leadership for timely follow-up
• Perform other assigned duties as needed

Skills

Customer service

Multitasking

Time management

Communication

Education

High School diploma/GED

College degree a plus

Tools

MS Office

Job description

Queen of Heaven Cemetery & Funeral Home in Lafayette, CA is seeking an Administrative Assistant to be the first point of contact for families, delivering compassionate customer service and supporting the Location Manager. The role requires strong organization and the ability to balance clerical duties with service responsibilities.

You'll greet visitors, handle phone lines, manage paperwork, and coordinate with staff and service providers in a busy office.