Clerical and Administrative Specialist

Northstar Memorial Group; San Mateo (CA); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Health Savings Account (HSA)

Life Insurance

401(k) with Employer Matching

Job summary

Northstar Memorial Group is looking for a Clerical & Administrative Specialist to join their team at Skylawn Funeral Home in San Mateo, CA. This role supports daily operations to ensure a respectful experience for families. Responsibilities include managing phone calls, scheduling appointments, and maintaining records.

The ideal candidate should have strong Microsoft Office skills, attention to detail, and at least 1 year of clerical experience. The position offers a pay range of $22-24/hr with additional benefits.

Qualifications

• 1+ years of administrative or clerical support experience.
• Strong computer proficiency, including Microsoft Office.
• Valid driver's license required.

Responsibilities

• Manage incoming phone calls with professionalism and empathy.
• Schedule appointments and coordinate services for families.
• Maintain and organize master files and records.
• Review and verify invoices for accuracy.
• Provide general administrative support to the funeral home team.

Skills

Computer proficiency (Microsoft Office)

Organizational skills

Communication skills

Attention to detail

Ability to multitask

Education

High School Diploma or equivalent

Tools

HMIS

Job description

NorthStar Memorial Group is seeking a compassionate, detail-oriented Clerical & Administrative Specialist to join our team at Skylawn Funeral Home in San Mateo, CA. This essential role supports daily operations and helps ensure a seamless, respectful experience for the families we serve.

Our administrative team plays a critical role throughout every stage of the client family journey - from the first call to final arrangements. We are the foundation of support for both client families and our internal team, delivering accuracy, efficiency, and care in every interaction.

Key Responsibilities

• Manage a high volume of incoming phone calls with professionalism, empathy, and efficiency
• Schedule appointments and coordinate services for families and staff
• Maintain and organize master files, including scanning, tracking, duplicating, and updating records in HMIS
• Review and verify invoices for accuracy and proper coding prior to submission to Accounts Payable
• Order and manage administrative materials such as brochures, business cards, name badges, and training supplies
• Provide general administrative support to the funeral home team to ensure smooth daily operations
• Work independently while meeting deadlines in a fast-paced, service-driven environment

Qualifications

• 1+ years of administrative or clerical support experience
• Strong computer proficiency, including Microsoft Office (Word, Excel) and ability to learn new systems (experience with HMIS a plus)
• Excellent organizational skills and attention to detail
• Ability to multitask, prioritize, and adapt in a deadline-driven environment
• Strong verbal and written communication skills
• Ability to work both independently and collaboratively within a team
• Valid driver’s license
• High School Diploma or equivalent

What We’re Looking For

The ideal candidate is dependable, adaptable, and comfortable handling multiple priorities in a fast-paced setting. They bring strong foundational computer skills, a willingness to learn new tools, and a calm, professional demeanor when supporting both families and team members.

Compensation

• $22-24/hr.
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) with Employer Matching

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.