Onsite Compassionate Admin Specialist for Funeral & Cemetery

Northstar-Memorial-Group; Oakland (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Health Savings Account (HSA)

Life Insurance

401(k) with Employer Matching

Job summary

NorthStar Memorial Group is seeking a Clerical & Administrative Specialist at Chapel of the Chimes in Oakland, CA to support funeral and cemetery administration with precise contract processing and meticulous financial recordkeeping.

This 100% onsite role is scheduled Tuesday-Saturday 8:30AM-5:00PM, with training period Monday-Friday 8:30AM-5:00PM. The ideal candidate balances confidential tasks with compassionate front-line service.

Qualifications

• 1+ years of administrative support experience.
• Proficient with Windows, MS Word/Excel, HMIS, and databases.
• Strong teamwork and professional communication.
• Able to learn new software quickly.
• Valid driver’s license and high school diploma or equivalent.
• Bilingual skills a plus (Spanish, Chinese, or Vietnamese).

Responsibilities

• Post Pre-Need contracts and track documents, payments, and tasks.
• Process At-Need amendments, pricing changes, and updates.
• Issue refunds and prepare write-offs per policy.
• Maintain complete digital and physical records for all cases.
• Receive payments and issue receipts, following cash-handling procedures.
• Answer calls, greet families, and assist at the cemetery or office.
• Complete routine office tasks: scanning, filing, data entry, mail distribution.

Skills

Teamwork

Professional communication

Organizational skills

Learn new software

Education

High School Diploma or equivalent

Tools

Windows

MS Word

MS Excel

HMIS

Archimedes

Databases

Presentation software

Job description

NorthStar Memorial Group is seeking a Clerical & Administrative Specialist at Chapel of the Chimes in Oakland, CA to support funeral and cemetery administration with precise contract processing and meticulous financial recordkeeping.

This 100% onsite role is scheduled Tuesday-Saturday 8:30AM-5:00PM, with training period Monday-Friday 8:30AM-5:00PM. The ideal candidate balances confidential tasks with compassionate front-line service.