Compassionate Admin Specialist - Funeral & Cemetery Ops

nsmg; Oakland (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account (HSA)

Life Insurance

401(k) with employer matching

Job summary

NorthStar Memorial Group's Chapel of the Chimes in Oakland, CA, seeks a Clerical & Administrative Specialist to support both funeral and cemetery operations with precision and compassion. You will handle contracts, financial records, and vendor invoices while maintaining patient confidentiality and aiding families.

This 100% onsite role runs Tue-Sat 8:30AM-5:00PM, with training initially Mon-Fri 8:30AM-5:00PM. You’ll balance back-office duties with frontline service.

Qualifications

• 1+ years of administrative support experience.
• Computer knowledge (Windows, MS Word, MS Excel, HMIS, databases).
• Ability to work well in a team-based environment.
• Ability to learn new software and tasks.
• Professional communication and organizational skills.
• Valid driver's license.
• High School Diploma or equivalent.

Responsibilities

• Accurately post Pre-Need funeral contracts and track documents.
• Process At-Need amendments, pricing, and updates.
• Issue refunds following company protocols.
• Prepare write-offs with proper approvals.
• Maintain complete digital and physical records.
• Answer calls, greet families, and assist onsite.

Skills

Administrative support

Teamwork

Communication skills

Learning new software

Education

High School Diploma or equivalent

Tools

Windows

MS Word

MS Excel

HMIS

Word processing

Spreadsheets

Database software

Presentation software

Job description

NorthStar Memorial Group's Chapel of the Chimes in Oakland, CA, seeks a Clerical & Administrative Specialist to support both funeral and cemetery operations with precision and compassion. You will handle contracts, financial records, and vendor invoices while maintaining patient confidentiality and aiding families.

This 100% onsite role runs Tue-Sat 8:30AM-5:00PM, with training initially Mon-Fri 8:30AM-5:00PM. You’ll balance back-office duties with frontline service.