Compassionate Front Desk & Admin Assistant - Part-Time

Hopehealcc; Georgetown Charter Township, Northern (MI, KY); Hybrid; USD 21,000 - 29,000; Part time

Job summary

Hope & Healing Counseling in Jenison, Michigan, seeks a part-time Administrative Assistant to serve as a friendly first point of contact for clients, manage appointment scheduling, intake, billing support, and HIPAA-compliant records.

The ideal candidate is reliable, organized, detail-oriented, able to learn new systems, and comfortable communicating professionally with clients by phone and email. Experience in medical or behavioral health settings is a plus.

Qualifications

• This role is ideal for someone who is reliable, organized, and able to manage multiple tasks.
• Excellent written and verbal communication skills are essential.
• Experience with medical/behavioral health settings is a plus but not required.

Responsibilities

• Answering incoming phone calls and responding to general client inquiries
• Returning voicemail messages in a timely and professional manner
• Scheduling, rescheduling, and canceling client appointments
• Assisting new clients with the intake and scheduling process
• Sending and monitoring new-client paperwork and other required documentation
• Maintaining HIPAA-compliant handling of protected health information
• Preparing forms and routine administrative documents
• Assisting with referrals and requests for records
• Monitoring administrative email, fax, and other communications
• Scanning, filing, and maintaining electronic records
• Supporting billing operations and basic billing follow-up
• Collecting or documenting client payments when appropriate
• Communicating with clinicians regarding scheduling and administrative needs

Skills

Reliability

Organizational skills

Time-management

Professional communication

Data entry

Telephone etiquette

Teamwork

Adaptability

Tools

Microsoft Office

Electronic health records (EHR)

Job description

Hope & Healing Counseling in Jenison, Michigan, seeks a part-time Administrative Assistant to serve as a friendly first point of contact for clients, manage appointment scheduling, intake, billing support, and HIPAA-compliant records.

The ideal candidate is reliable, organized, detail-oriented, able to learn new systems, and comfortable communicating professionally with clients by phone and email. Experience in medical or behavioral health settings is a plus.