Compassionate Financial Counselor: Patient Billing & Aid

CHI; Livingston (TX); Sur place; USD 26 000 - 37 000; Plein temps

Résumé du poste

St. Luke's Health-Memorial Livingston seeks a Financial Counselor to help patients understand and manage their financial responsibility by administering hospital financial assistance programs.

Daily duties include counseling insured and uninsured patients, estimating patient liability, supporting POS and pre-discharge collections, and setting up payment plans according to policy; you will coordinate with care teams and outside agencies to ensure timely determinations and accurate documentation.

Qualifications

• Knowledge of hospital financial assistance programs.
• Excellent communication skills.
• Compassionate approach to sensitive financial conversations.

Responsabilités

• Counsel insured and uninsured patients regarding financial responsibility, estimated patient liability, and available financial assistance or payment options.
• Screens patients for eligibility for hospital financial assistance, charity care, foundation programs, and other programs.
• Complete, submit, and follow up on charity care and financial assistance applications to ensure timely eligibility determinations.
• Collect patient portions as applicable and assist patients with establishing approved payment plans in accordance with hospital policies.
• Coordinate with leadership as required for approval of payment plans or settlements based on established approval guidelines.
• Perform account adjustments or write‑offs in accordance with hospital financial assistance policies as deemed necessary

Connaissances

Counseling

Financial knowledge

Communication

Customer service

Formation

High School Diploma

Description du poste

St. Luke's Health-Memorial Livingston seeks a Financial Counselor to help patients understand and manage their financial responsibility by administering hospital financial assistance programs.

Daily duties include counseling insured and uninsured patients, estimating patient liability, supporting POS and pre-discharge collections, and setting up payment plans according to policy; you will coordinate with care teams and outside agencies to ensure timely determinations and accurate documentation.