Financial Counselor

St. Luke’s Health Memorial Hospital; United States; On-site; USD 38,000 - 58,000; Full time

Job summary

St. Luke’s Health-Memorial Livingston seeks a Financial Counselor to help patients understand and manage their financial responsibilities, including hospital financial assistance programs.

You will counsel insured and uninsured patients, estimate patient liability, set up payment plans, and coordinate with patient access teams and outside agencies to complete charity and assistance applications. Knowledge of government programs and strong communication are essential to deliver compassionate

Qualifications

• Knowledge of hospital financial assistance programs and insurance types.
• Ability to counsel patients on liability, payment plans, and charity programs.
• Strong communication and compassionate approach to sensitive financial conversations.

Responsibilities

• Counsel insured and uninsured patients regarding financial responsibility and available assistance.
• Screen patients for eligibility for hospital financial assistance and charity programs.
• Complete, submit, and follow up on charity care and financial assistance applications.

Skills

Financial counseling

Communication

Empathy

Education

High School Graduate

Job description

Where You'll Work

St. Luke's Health-Memorial Livingston is a 66-bed facility and member of CommonSpirit Health, a national nonprofit health system. Serving East Texas, St. Luke's Health-Memorial provides more than a quarter of a million patient services annually and contributes millions of dollars in local charity care and community support. This facility delivers more than 60,000 patient services annually-half through its Level IV trauma-designated emergency department. Patients have access to a wide range of services including orthopedic care, women's health and a state-of-the-art sleep center. Advanced imaging services include MRI, CT, 3D mammography, 4D ultrasound, cardiac echo and more-all close to home.

Job Summary and Responsibilities

As our Financial Counselor, you will help patients understand and manage their financial responsibility by administering our hospital financial assistance programs.Every day you will counsel insured and uninsured patients, estimate patient liability, support point-of-service and pre-discharge collections, and set up payment plans according to policy. You will identify all potential payers, including auto insurance, workers' compensation, commercial and private insurance, third-party liability, and government programs, and act as a liaison between patients, physicians, patient access teams, and outside agencies. You will complete, submit, and follow up on financial assistance and charity applications, maintain accurate documentation, and elevate approvals or exceptions as needed.To be successful in this role, you will bring knowledge of insurance and financial assistance programs, excellent communication skills, and a compassionate approach to sensitive financial conversations.

• Counsel insured and uninsured patients regarding financial responsibility, estimated patient liability, and available financial assistance or payment options.
• Screens patients for eligibility for hospital financial assistance, charity care, foundation programs, and other programs.
• Complete, submit, and follow up on charity care and financial assistance applications to ensure timely eligibility determinations.
• Collect patient portions as applicable and assist patients with establishing approved payment plans in accordance with hospital policies.
• Coordinate with leadership as required for approval of payment plans or settlements based on established approval guidelines.
• Perform account adjustments or write‑offs in accordance with hospital financial assistance policies as deemed necessary

Job Requirements

• High School Graduate , upon hire or
• High School Graduate, upon hire and
• None, upon hire

Preferred

• Preferred 2 years of health care experience.