Compassionate Patient Financial Counselor

St. Luke’s University Health Network; Allentown (Lehigh County); On-site; USD 38,000 - 54,000; Full time

Job summary

St. Luke's University Health Network is seeking a Financial Counselor to provide prompt, courteous reception and processing of all customer/patient inquiries, and to approve or deny sliding fee discount program applications in accordance with HRSA requirements.

The role involves meeting patients to review the Sliding Fee Discount Program, ensuring audit readiness, guiding enrollment in Medicaid programs, and connecting patients with financial assistance and charity care options; strong customer

Qualifications

• Excellent customer service and interpersonal skills required (office setting preferred).
• General computer experience with data entry required.
• Insurance background preferred.
• Knowledge of medical terminology.

Responsibilities

• Meet with all patients at or before first appointment to review Sliding Fee Discount Program and determine financial needs.
• Meet yearly with all Sliding Fee Discount Program patients to review income and eligibility for continued enrollment.
• Process, review, approve/deny applications according to HRSA requirements.
• Ensure all applications are audit ready.
• Explain patient’s responsibility in clear terms to patients.
• Review expiring sliding fee applications 60 days prior to expiration and contact patient to renew.
• Utilized PA Compass to assist patients with enrollments into Medicaid Programs.
• Research for alternative government funding programs.
• Utilized Pennie.com to assist patients in obtaining affordable insurance coverage.
• Complete tasks assigned through work queues timely according to department expectations.
• Connect patients to local hospitals financial assistance/charity care programs.
• Also, assist patients in submitting the financial assistance applications.

Skills

Customer service

Interpersonal skills

Bilingual (preferred)

Insurance knowledge

Data entry

Education

High school diploma

Job description

St. Luke's University Health Network is seeking a Financial Counselor to provide prompt, courteous reception and processing of all customer/patient inquiries, and to approve or deny sliding fee discount program applications in accordance with HRSA requirements.

The role involves meeting patients to review the Sliding Fee Discount Program, ensuring audit readiness, guiding enrollment in Medicaid programs, and connecting patients with financial assistance and charity care options; strong customer