Financial Counselor

CommonSpirit Health; Livingston (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

CommonSpirit Health is seeking a Financial Counselor at St. Luke's Health-Memorial Livingston in East Texas to help patients understand and manage medical financial responsibilities. You will counsel insured and uninsured patients, estimate liability, and set up payment plans in line with hospital policies.

We value knowledge of insurance and financial assistance programs, excellent communication, and a compassionate approach to sensitive conversations with patients and families.

Qualifications

• Knowledge of hospital financial assistance programs and insurance billing processes.
• Strong communication and compassionate interpersonal skills.
• Ability to counsel insured and uninsured patients on financial responsibilities.

Responsibilities

• Counsel insured and uninsured patients on financial responsibility and payment options.
• Screens patients for eligibility for financial assistance and charity programs.
• Collect patient portions and set up approved payment plans.
• Coordinate with leadership for payment-plan approvals per guidelines.
• Prepare and follow up on charity care and financial assistance applications.

Skills

Insurance knowledge

Communication skills

Education

High School Diploma

Job description

Job Summary and Responsibilities

As our Financial Counselor, you will help patients understand and manage their financial responsibility by administering our hospital financial assistance programs.

Every day you will counsel insured and uninsured patients, estimate patient liability, support point-of-service and pre-discharge collections, and set up payment plans according to policy. You will identify all potential payers, including auto insurance, workers' compensation, commercial and private insurance, third-party liability, and government programs, and act as a liaison between patients, physicians, patient access teams, and outside agencies. You will complete, submit, and follow up on financial assistance and charity applications, maintain accurate documentation, and elevate approvals or exceptions as needed.

To be successful in this role, you will bring knowledge of insurance and financial assistance programs, excellent communication skills, and a compassionate approach to sensitive financial conversations.

• Counsel insured and uninsured patients regarding financial responsibility, estimated patient liability, and available financial assistance or payment options.
• Screens patients for eligibility for hospital financial assistance, charity care, foundation programs, and other programs.
• Complete, submit, and follow up on charity care and financial assistance applications to ensure timely eligibility determinations.
• Collect patient portions as applicable and assist patients with establishing approved payment plans in accordance with hospital policies.
• Coordinate with leadership as required for approval of payment plans or settlements based on established approval guidelines.
• Perform account adjustments or write‑offs in accordance with hospital financial assistance policies as deemed necessary
• Job Requirements*Required
• High School Graduate , upon hire or
• High School Graduate, upon hire and
• None, upon hire

Preferred

• Preferred 2 years of health care experience.

Where You'll Work

St. Luke's Health-Memorial Livingston is a 66-bed facility and member of CommonSpirit Health, a national nonprofit health system. Serving East Texas, St. Luke's Health-Memorial provides more than a quarter of a million patient services annually and contributes millions of dollars in local charity care and community support. This facility delivers more than 60,000 patient services annually—half through its Level IV trauma-designated emergency department. Patients have access to a wide range of services including orthopedic care, women’s health and a state-of-the-art sleep center. Advanced imaging services include MRI, CT, 3D mammography, 4D ultrasound, cardiac echo and more—all close to home.

Pay Range

$18.96 - $26.78 /hour