Patient Financial Navigator: Billing & Benefits

St. Luke's Hospital | Our specialty is you; Chesterfield (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Day one benefits package

Pension Plan & 401K

Competitive compensation

FSA & HSA options

PTO programs available

Education Assistance

Job summary

St. Luke’s Hospital is seeking a Financial Counselor to guide patients through billing and financial responsibilities from the registration process to payment at the hospital. The role includes providing cost estimates for uninsured patients and explaining insurance benefits.

Additional duties include screening patients for MO State Medicaid presumptive eligibility, assisting with financial assistance applications, and promoting teamwork within the healthcare team.

Qualifications

• Education: High School Diploma, GED required; Bachelor’s degree in Finance, Business or Healthcare Administration preferred.
• Experience: 4-5 years in medical billing, customer service, debt collection or personal finance.
• Knowledge of healthcare insurance and understanding of copays, deductibles and coinsurance preferred.

Responsibilities

• Provide cost estimates for uninsured patients and explain insurance benefits.
• Screen patients for MO State Medicaid presumptive eligibility.
• Assist patients with financial assistance applications.
• Promote teamwork with all members of the healthcare team.

Skills

Financial counseling

Communication

Customer service

Patient interaction

Problem solving

Education

High School Diploma or GED

Bachelor’s degree in Finance, Business or Healthcare Administration (preferred)

Tools

Medical billing software

Practice management software

Job description

St. Luke’s Hospital is seeking a Financial Counselor to guide patients through billing and financial responsibilities from the registration process to payment at the hospital. The role includes providing cost estimates for uninsured patients and explaining insurance benefits.

Additional duties include screening patients for MO State Medicaid presumptive eligibility, assisting with financial assistance applications, and promoting teamwork within the healthcare team.